Voice technology, AI bring new business value, improve collaboration


Research new voice technologies, AI and more to revolutionize the industry.

CONNECT THE COMPANY – New voice technologies are poised to revolutionize business, and voice technology and artificial intelligence (AI) will have a profound effect on collaboration in the years to come.

That’s according to Jon Arnold, director of J Arnold & Associates. His session, during this week’s Virtual Enterprise Connect, focused on how voice technology and AI are creating new value for businesses. (Enterprise Connect and Channel Futures share a parent company, Informa.)

Jon Arnold of J Arnold & Associates

“Speech technology is now strategic in its main AI applications in the enterprise,” he said. “What were we doing before AI? The voice concerned telephony and P2P. Speech technology was all about speech recognition and speaker recognition. Communications focused on first-hand experiences and collaboration, and primarily in person. AI over the past two or three years has really made a difference. Voice is now a data flow analysis conversation with AI. This is the transformational effect that AI is going to have and speaking is only part of it. “

Voice remains the best application

The voice remains the most natural and human way to communicate, Arnold said. For the unified communications space, this is the stickiest of all applications. The move from TDM and legacy technology to VoIP simply made the story of voice bigger. And on the business side, voice is still making money for service providers.

“Voice is the mode or the channel of communication,” he said. “Speech is the content of this communication. So voice and speech are not the same thing. And each new layer of AI creates new use cases and business value. There are therefore new ways to add value to the voice through innovation. And apart from that, when you only speak speech, when you digitize a conversation, it opens up a whole new world of applications that actually transfer speech to other areas of communication, especially forms of applications. text-based.

The smart speaker market was stable last year, but adoption has reached 50%, Arnold said. The consumer dominates the business in this market, but the business will increasingly look to this market and the use cases for the business will increase.

Investigate our slideshow above to learn more about Jon Arnold and other Enterprise Connect news.

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