The new PIP style benefit will log all views for two main reasons

The new Personal Independence Payment (PIP) claims have now been replaced by the Adult Disability Payment in three pilot regions across Scotland.

The launch of the new benefit means that people of working age with a disability, long-term illness or physical or mental health condition, living in Dundee City, Perth and Kinross or the islands Westerners can now apply for disability support from Social Security Scotland and not the Department for Work and Pensions (DWP).

A phased launch of the new support payment has been planned for the council’s 32 areas across Scotland with a nationwide roll-out due to start on August 29, 2022 for existing PIP claimants.

One of the main changes to the delivery of the new benefit will be that all consultations will be audio-recorded, although claimants can opt out.

Social Security Scotland explains that consultations will be recorded to ensure that the healthcare professional conducting them has noted down everything the claimants tell them.

The consultation guide says they do this so that:

  • your practitioner can focus on your listening
  • they note precise information from the recording the consultation is shorter

Social Security Scotland recommends that you allow the consultation to be recorded, but you can choose not to record the consultation.

If you refuse registration:

  • your consultation may take longer
  • this may seem more formal as your practitioner will be typing throughout
  • if you disagree with anything in the consultation report, a record of the consultation will not be available for later review

Social Security Scotland will store the audio recording in accordance with data protection regulations and if you would like a copy of your audio recording, or wish to opt out, you can request this by calling them free of charge on 0800 182 2222.

They also advise that you should do this before your consultation.

It read: ‘If you tell Social Security Scotland on the day that you don’t want the consultation recorded, then they may not be able to proceed with the consultation. If this happens, they will schedule another consultation appointment.

Payment Consultations for Disabled Adults

Your consultation will be with a health and social care professional from Social Security Scotland.

They will write a report which they will send to your case manager – this will help them make a decision about your claim.

Your consultation can be either:

  • by telephone
  • by video call
  • in a local public place
  • in your own home

The consultation will not be a diagnosis or a medical examination of your condition.

It will only cover areas of your application where Social Security Scotland needs more information.

The consultation will be your chance to talk to Social Security Scotland about how your condition or disability is affecting your life.

Social Security Scotland will use the information you provide to them to make a decision on your application.

Find out more about the new consultation process on the mygov.scot website here.

To keep up to date with changes to the benefits system, join our Money Saving Scotland Facebook group here, follow Record Money on Twitter hereor subscribe to our bi-weekly newsletter here.



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