Non-emergency 911 lines for Lower Mainland Police and response after service disruption

The 911 service and 911 dispatcher for Metro Vancouver and the province says its non-emergency lines for Lower Mainland police and fire dispatch partners are back in business after a service outage Saturday afternoon.

The cause of the approximately six-hour outage is under investigation.

The agency says techs monitor line stability and encourage the use of its online reporting tool for non-emergency crimes.

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British Columbians called 911 more than 2 million times last year and more are expected this year

“Dial 911 only for life-threatening emergencies,” E-Comm staff said. “If you call 911 and hear an audio recording, don’t hang up. We will answer your call as soon as possible.

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E-Comm dispatchers may be required to work overtime on Canada Day weekend due to staffing shortages

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911 emergency services as well as the ambulance service and their non-emergency lines were not affected. No more police dispatchers on Vancouver Island.

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