Netsapiens explains how to avoid fatigue video

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Twenty-five years ago, the challenge for emerging VoIP and video conferencing companies was to get enough customers to accept the limited picture and sound quality and use their relatively expensive new technology to justify the costs. costs. A limited set of early use cases have developed, so there are now hundreds of interactions that benefit from the addition of visual presence when communicating. The challenge now is to get the most out of video conferencing and collaboration solutions without relying too heavily on them to burn out users.

What is video fatigue – and is it real?

Video fatigue is that feeling of exhaustion you get after a day of non-stop virtual meetings. A recent University of Arizona study found that “feeling exhausted after a day of virtual meetings is worse for those who keep their cameras on throughout these meetings…[and] the study also shows that the effects are often stronger for women and new employees. (University of Arizona, 08/30/2021).

The research for the study was conducted by Professor Allison Gabriel, McClelland Professor of Management and Organizations and University Distinguished Scholar at the University of Arizona Eller College of Management. Based on the results, Gabriel says: “When people had cameras on or were told to keep the cameras on, they reported more fatigue than their counterparts not using a camera. And that fatigue was correlated with fewer voices and less engagement in meetings. So in reality, those who had cameras were potentially participating less than those who did not use cameras. This goes against the popular belief that cameras should be used for virtual meetings. “

Because video fatigue is a real thing, companies need to rethink when and how to best use video conferencing and collaboration tools. There seems to be an easy answer to the problem, it is enough to allow employees to participate in video conferences without the cameras being turned on. However, if many or most of the people in a meeting have their cameras turned off, you lose the benefits of video and then ask yourself the question: What’s the point of having a video conference?

There are other obvious adjustments that can be very helpful including shortening meetings by halving them or, if you have to have a long meeting to schedule lots of breaks. There are a lot of research to suggest that many meetings are unnecessary therefore eliminating meetings altogether may be an option.

Use a great solution

NetSapiens believes that the best thing organizations can do to make video conferencing less painful for participants is to use a great video conferencing solution like our SNAP.HD.

“We understand the challenges of the new hybrid workforce and really appreciate the issue of video fatigue,” says Chris Aaker, Vice President of Engineering at Netsapiens. “Like the rest of the business world, we have been working remotely during the pandemic and have recently moved to a hybrid approach where we can make the most of in-person communication, but also people maintain a close working relationship with our still. remote team members.

“Fortunately, we were able to use our own technology and our SNAP.HD video conferencing and collaboration solution to stay in touch with our teams,” he adds. “We really drank our own champagne and applied best practices to allow our colleagues to turn off their cameras during calls while still benefiting from the collaboration tools, whether it was for a quick sync or a broader knowledge sharing webinar. . ”

The future of videoconferencing

Solid solutions like NetSapiens SNAP.HD Provide your team with specific attributes such as ease of use, state-of-the-art secure technology, flexibility to enable face-to-face communication, from one-to-one team meetings to full team meetings, and an immersive experience that offers a sense of the same room. In addition, effective solutions must provide reporting capability, customization to fit preferences, and collaboration tools that provide the digital equivalent of a meeting room, such as screen sharing and bars. sides for text chat.

“Our relentless innovation on behalf of our customers and partners has enabled service providers to deliver an immersive experience in the office while keeping their customers securely connected from anywhere on any device,” says Jason Byrne, Senior Vice President of Solutions at NetSapiens. “The ability of service providers to brand our feature-rich platform that allows their customers to collaborate in a shared workspace while enabling more personal meetings has delivered promise for the remote workforce. “

The future of video conferencing is closely tied to the success of the new hybrid workforce. If organizations acquire the the best solutions and use them intelligently, they will thrive in the new environment without exhausting their employees.

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