How AI is making the world around us stronger and what CEOs have to say about it
We are in an age where AI is gradually being introduced to all industries, whether it is business, games, gadgets, sports, agriculture, medicine or healthcare technology. 2021 is fast approaching and we are all set to enter a new year. At the cherries of the last month of 2021, we interacted with the founders and CEOs of several companies across different industries to understand how AI is making the world around us stronger and what the future will look like.
In a conversation with Founder and CEO Gaurav Singh, Verloop told us that AI or rather conversational AI has dynamically changed the way brands connect, interact and engage with their customers. It helps organizations respond to customer requests: being available 24/7, responding quickly, personalizing interaction and, most importantly, offering customers the ability to choose their channel and language of communication as they see fit. There are four essential elements of conversational AI, namely machine learning, natural language understanding, automatic speech recognition, and text-to-speech and text-to-speech. Using these elements, Conversational AI interacts with customers through chatbots and voice bots and improves their experience. Using these contextual and natural conversations, customers can find relevant information, resolve cases, complete transactions, track orders, and more.
Another benefit of using conversational AI is that it provides a consistent experience across all channels. Most customers don’t like to wait or wait a long time to log in with an executive to resolve their query. Conversational AI fills the gap in this regard by offering a quick response and adding a personalized touch. For many customers, personalization is an important consideration. With the help of AI-powered customer service, brands are able to maximize their customer satisfaction scores. It’s a proven fact that satisfied customers are more likely to offer repeat sales. Conversational AI is not only a profitable tool for customer satisfaction and retention, but it also helps to maximize sales.
As these chatbots continue to evolve, conversational AI is also moving towards the adoption of voice assistance. The market for voice assistants is growing rapidly as it helps consumers switch to hands-free mode and allows them to multitask.
Gautam Virk, co-founder and COO of NODWIN Gaming, expressed his point of view: “AI has long been used to create highly complex, responsive and adaptive non-player characters that can match or surpass human intelligence. While this is the case with most RPGs and other story-based games, AI in esports is used in various other aspects.
There are a number of AI programs that can track player performance, find flaws, and help them improve in the game. There are programs that can improve esports delivery, specially designed AI robots. to create new strategies in the game. When it comes to content distribution, publishers and developers are using AI to cut tournament highlight packages and publish them online. These programs are useful when creating an online marketplace for games and related products. Keeping up with buying trends and reaching out to an ever-changing audience is no easy human job. AI can follow these trends and suggest the best products to the customer online.
While Raj Das, global co-founder and Indian CEO of Hirect, revealed how AI has helped their business grow during the pandemic.
“If we were talking about the integration of artificial intelligence in the recruitment sector a few years ago, it would have been considered a fiction! And here we are today, where AI is not only accepted but also popular in the recruiting industry. The integration of AI into the recruiting industry is now mainstream and has endowed the hiring and recruiting process with greater efficiency and agility, ”he added.
Conventional recruiting methods are now becoming obsolete compared to digitized AI-based applications that play a major role in strategically locating and compartmentalizing quality talent pools, especially for start-ups. Recruiter-candidate engagement has also been revolutionized. Artificial intelligence has made the recruiting process much faster.
One such application in the market is Hirect, where the AI-based database of the relevant talent pool is placed directly ahead of more than 30,000 start-ups, looking to hire or grow their business. Hirect App comes with a built-in feature of connecting recruiters and candidates via video and chat facility which also addresses the challenges posed by passive job seekers.
Integrating AI into an app has led to the following positives in the recruiting industry in the following ways:
- Allow recruiters to have a grip on fickle candidates by ensuring transparent communication.
- A pool of relevant and quality talent
- Easily filter through a database of millions of applicants to suggest suitable matches as required by recruiters.
- Energize the process both digitally and manually by increasing accessibility.
- Identify potential passive talents who would otherwise get lost in the blues.
As a recruiting platform, Hirect promotes the industry by offering a dynamic UI / UX with video calling and chat for candidates keeping their personal information intact and secure. An AI-powered algorithmic suggestion for the verified quality talent pool of audiences on both sides ultimately sped up the 5X recruiting process.