Dialpad Partners with MIA Distribution to Expand Reach in Australia

Cloud communication platform provider, Dialpad, has partnered with MIA Distribution, increasing its customer base in Australia.

MIA Distribution, an Australian UCaaS provider, will be able to expand its offerings to include what Dialpad calls its TrueCaaS (truly Unified Communications as a Service) solution.

Dialpad recently partnered with Google to list its UC-CC solution on Google Cloud Marketplace.

Brad Milne, General Manager, MIA Distribution, said, “We are delighted with the new Dialpad partnership. This is the first partnership of this type and an exceptional milestone for Dialpad and MIA Distribution. Dialpad’s innovative cloud platform and unique product suite enables customers to implement the solutions that best suit and support their customers. »

“Partnering with Dialpad expands our ability to provide premium choices to our resellers and we look forward to further growth and success through this partnership.”

Dialpad’s TrueCaaS is a device-independent cloud communications platform designed for businesses of all sizes.

The TrueCaaS solution includes a management display console that integrates all parts of an IT infrastructure, simplifying the process and improving the user experience.

Dialpad combines its proprietary Australian English AI, ASR (automated speech recognition) and natural language processing (NLP) to enable transcription analysis, automated note-taking, sentiment tracking and call coaching.

Gerard D’Onofrio, Country Manager, Australia, Dialpadnoted:

“Australia is a key market for Dialpad and we are very pleased to partner with MIA Distribution because of their expertise in the business communications market.”

“This partnership enables Dialpad to provide dynamic and cost-effective solutions to a wide range of channel partners, resellers, MSPs, telecom service providers and carriers, and to support large and complex multi-site deployments. region-wide on approved/enabled Dialpad devices.”

Launch events are taking place in Sydney and Melbourne in April, but Dialpad’s technology is already available through MIA Distribution.

Numeric keypad first entered the Australian market in January 2020 through its partnership with Untangled ICT for reseller services.

Dialpad’s CFO recently shared his international expansion plans with UC Today.


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