DFW Airport tests LG customer service robot

The robot will guide travelers to points of interest throughout the gate area, and will use voice recognition and touch interactions to facilitate mobile ordering, display flight details, offer concession options, and more. .

Dallas/Fort Worth International Airport (DFW) has announced that it is testing LG’s versatile CLOi GuideBot customer service robot in Terminal D (Gates D1-D4) through July 25.

The robot will guide travelers to points of interest throughout the gate area, and will use voice recognition and touch interactions to facilitate mobile ordering, display flight details, offer concession options, and more. .

The LG CLOi GuideBot stands just over 1.5m tall and greets customers with a 9.2-inch LG LCD screen. Using a microphone, 3D camera, and 18 sensors including lidar, time-of-flight (ToF), magnetic, bumpers, and inertial measurement unit (IMU), the robot can navigate occupied spaces and react to approaching users with visual and auditory effects.

Jeffrey Weiland, B2B Robotics Team Leader of US Business Solutions for LG, said, “The LG CLOi GuideBot is up to the challenge, providing wayfinding opportunities, powerful advertisements and valuable time data. of interaction and use.”

Ken Buchanan, Executive Vice President of Revenue Management and Customer Experience at DFW, said, “DFW Airport wants to help make a customer’s time at the airport less stressful. The LG CLOi GuideBot is an opportunity to provide another level of service to our customers through innovative technology.

Offering nine hours of runtime and a quick five-hour charge time, this robot is a reliable assistant that can travel 2.2 miles per hour to respond to changes in foot traffic or even physically guide individuals to their destination. The two 27-inch LG touchscreens, located on the front and rear of the robot’s main body, provide bright, readable canvases for interactive and static digital content, such as menus, maps and videos.

The CLOi GuideBot also collects data on interaction time, ad playback time, number of uses, etc., and all of this can be viewed in real time or recorded for review. DFW will analyze the data collected during the demonstration and conduct its own customer satisfaction surveys.

DFW Airport’s Executive Vice President of Innovation, Paul Puopolo, and Assistant Vice President of Customer Program Development, Megan Bozarth, will both participate in exciting panel discussions on new approaches to technology and the reinventing the customer experience at FTE Global 2022, while Airport Vice President of Information Technology, Mike Youngs, will present on some of the key learnings from DFW’s digital twin initiative. Learn more and register to attend here.


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