CHECKERS has introduced a new way to order food at the drive-thru – but although it’s supposed to speed up the ordering process, customers hate it.
The new way to order includes an AI voice robot that registers all Checkers drive-thru customers.
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And last month, TikTok user hanahaki._.love took to social media to share a snippet of her driving experience.
The five-second video shows the drive-thru machine and a sign that reads: “We want to give you the best service, so this mic is recorded.
“If it’s OK, let us know what you fancy today.”
As the clip plays, an AI voice is heard asking, “OK…Do you want to add a drink?”
TikTok user hanahaki._.love captioned the footage, which has garnered over 810,000 views: “I hate this so much.”
Other TikTok users expressed their concerns by commenting on hanahaki._.love’s post.
One user wrote, “Oh my god, now Big Brother will know if I like to drink liquids while eating my burger.”
Another complained: “Yeah no. This thing got my order wrong and added something I didn’t order.
“He doesn’t repeat what you order, so you don’t know if it’s correct.”
However, one user had a different take, saying, “I don’t mind. That way no one can say ‘no, that’s what I ordered’, when that’s exactly what I ordered. he ordered and he can play the recording.”
“Okay but I went to ladies with this and my food was ready so fast and the system was awesome. 9/10. Would be better with a monitor displaying the order,” another commented.
Checkers & Rally’s did not immediately respond to a Sun request for comment on the new ordering system.
Voice command robots
In January 2022, Insider reported on the company’s new plans to launch voice-enabled robots in 267 company stores across the country with Presto Voice.
The move, following a pandemic caused by a labor shortage, made Checkers the first company restaurant in the United States to use the human-like AI voice assistant.
According to the report, Checkers decided to use voice-enabled robots to allow human workers to focus on “more people-dependent” tasks.
Frances Allen, CEO of Checkers & Rally’s, told Insider: “I think there’s an incorrect narrative floating around that technology will contribute to job loss or serve as a ‘complete solution’ to labor challenges. current workforce that everyone in the restaurant industry is familiar with by now.
“It’s quite the opposite for us. Because we’re able to implement technology, we’re growing and hiring at a rapid rate.”
“Our use of technology is intended to streamline the work of our team members,” Allen continued.
“It’s about making their job more doable and more enjoyable.”
Meanwhile, a Florida couple made their wedding vows particularly “tender” by including Checkers.
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