Base Business Solutions and Uniphore partner to bring emerging technology to Vietnam’s CX industry

Ho Chi Minh City, Vietnam–(BUSINESS WIRE)–Base Business Solutions (BaseBS), a leading cloud and hosted customer experience (CX) and contact center solutions provider in Vietnam, today announced that it has entered into a strategic partnership with Uniphore, the leader in conversational AI and automation. Through this partnership, BaseBS will be well positioned to improve the customer experience, improve employee performance, and better understand customer information to drive superior business results.

As part of the agreement, BaseBS will provide customers with conversational AI and automation capabilities in their initiatives around self-service and assisted service channels.

Uniphore’s X Platform is an integrated conversational AI and automation platform that combines automatic speech recognition (ASR) including Vietnamese language, natural language processing (NLP), l robotic process automation (RPA), emotional AI, and knowledge AI that businesses need in today’s technology. wise client era. These technology components translate into specific offerings for customers in the form of chatbots, voice bots, conversational analytics for quality automation, as well as real-time customer analytics and agent guidance.

The partnership will have significant benefits for customers, employees and organizations that will impact not only the way they do business today as they continue to adapt to the current global situation, but also the long term. Benefits include:

  • Custom automated resolutions for clients thus bringing time to value thanks to the U Self Serve product from Uniphore
  • Contact center employee productivity and efficiency will see a boost with U-Assist, a Uniphore product that can guide agents in real time with in-call alerts, next best action and reduce their after-call work
  • Companies can do data-driven decisions with smarter conversational analytics. With Uniphore’s U Analyze solution, companies can transform CX by analyzing conversations from all platforms, including voice, email and SMS, to increase efficiency with omnichannel support and an integrated view conversations to uncover customer intent and feelings.

“BaseBS is extremely pleased to partner with Uniphore on our journey to bring emerging technologies such as artificial intelligence (AI), machine learning and automation to the CX industry in Vietnam,” said : Mr. Pham Xuan Phuc, Vice President, Base Business Solutions. “With Uniphore’s conversational AI and automation platform, we will be better positioned to enable our customers to personalize conversations, improve contact center employee productivity, and utilize information on conversations to make better decisions.”

“We are excited to partner with BaseBS as they look to strengthen and offer more comprehensive CX solutions for contact centers in the local market,” said Mr. Gokul Gopalakrishnan, Senior Vice President and Chief Commercial Officer, Asia, Uniphore. “We see a natural synergy with BaseBS creating strong joint value propositions, go-to-market strategies and unparalleled CX solutions for businesses and customer experiences.”

BaseBS is part of Uniphore’s reseller partnership program. The program provides partners with the resources to take advantage of cutting-edge technologies and enhance their portfolio and offerings, resulting in increased revenue growth. Uniphore has also launched the Unite App Alliance partnership program, which enables value-driven collaboration and cross-selling for participating Independent Software Vendors (ISVs) to gain greater access and involvement in building direction and strategy for the conversational AI and automation of tomorrow, and supporting CX Technology Innovation.

About Uniphore

Uniphore is the world leader in conversational automation. Every day, billions of conversations take place across all industries: customer service, sales, HR, education, and more. Whether human-to-human, human-to-machine, or machine-to-machine, conversations are at the heart of everything we do and the new company motto.

At Uniphore, we believe that the companies that best understand and act on these conversations will win. We’ve built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with business-friendly UX in one. integrated platform to transform and democratize customer experiences across industries.

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About Base Business Solutions (BaseBS)

Founded in 2005, BaseBS is one of the leading companies providing cloud and hosted customer experience and contact center solutions in Vietnam. BaseBS offers tailor-made CX solutions to large-scale and enterprise customers that enable them to achieve customer service excellence and gain competitive advantages in the marketplace.

We are honored as Cisco’s advanced technology partner in the implementation of call center and contact center infrastructure. A combination of comprehensive industry expertise, a professional team and cutting-edge technologies enables our clients to modernize their customer journey and maximize their business productivity. Our portfolio is active in a wide range of business areas such as banking and finance, insurance, retail, logistics, hospitality, medicine and healthcare, etc.

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